FAQ


Q: Can I order just one customized hoodie?

A: Yes you can. We make it possible for you to order just one custom stitched hoodie, without hefty setup fees.

Q: Can I send you my hoodie?

A: We unfortunately don’t do that. You can choose from our selection of pull-over, zip-up and other specialty hoodies and we will happily customize them for you.

Q: Do you ship to my country?

A: Chances are we do. A quick way to make sure is during the checkout process. See the list of countries in the drop down box where you enter your address. We are regularly adding new countries to the list so check back often. If you want us to add a country, send us an email at [email protected]

Q: How much does shipping cost?

A: Shipping costs depend on your location and the number of hoodies in your order. We calculate the shipping cost for you during the checkout process so there are no surprises.

Q: How long does my order take to ship?

A: We custom stitch each hoodie for you and that takes a little longer than just picking a garment off of a shelf. We produce your custom hoodies within 10 to 15 working days and then we ship them out.That means it usually takes about 4 weeks for you to receive your order.

Q: What is digitizing?

A: In order for your logo or design to be stitched, our graphics team must digitally prepare them for the embroidery process. It is this process that we call ‘digitizing’. Many companies charge a lot for this process, but we have brought the costs way down to make it easy for you to create custom gear like the big brands.

Q: How many colors can you embroider in a logo?

A: HoodBeast offers up to 8 colors out of a palette of over 100 for your logo.

Q: What is the maximum possible size of my design or logo?

A: It depends on the hoodie you choose. For example, pull-over hoodies have a lot more stitchable area than Zip-up hoodies do on the front. Also, an men’s XL hoodie has a lot more surface area than a women’s small. In general, the maximum size is 10” x 9”.

Q: Do you provide samples?

A: We’ve made it super easy to order just one hoodie. We usually suggest that you purchase a single and if it’s up to your standards, which we are confident it will be, then we’d be happy to help with a bulk order. Please enquire for details here.

Q: Do you offer bulk discounts?

A: Of course! The more you buy, the more you save.

Q: What forms of payment do you accept?

A: HoodBeast accepts PayPal Express and all major credit cards including Visa, MasterCard and American Express.