In order to ensure timely delivery of your customized hoodies, we advise that you:
- Verify that the address information you provide is correct.
- Make sure there aren’t any issues with your payment. We will let you know if we are unable to process it.
- Upload quality logos and designs that can be stitched. Sometimes users send in low quality photos which are impossible to embroider, so be careful to avoid delays.
- Note that we do not embroider trademarked logos for which you do not have permission. That means no copyright infringement.
Orders are fully custom and stitched to your specifications so they can take up to 4-6 weeks to arrive. Most of the time, if there is no problem with your designs or logos, your order will arrive sooner. Also note that once we ship your customized hoodies, we send you a tracking number right away. We also notify as your order passes through the steps in the production process. For more information please see our terms of sale and delivery.